Technology Services


The consulting practice of a large, North American technology services organization sought to jump-start an IT Service Management (ITSM) business, including a Digital SIAM offering. The client saw the opportunity to move up the strategic value chain through an end-to-end digital integration of services.


Symbio supported the client in the design of the Service Management services portfolio and the creation of operating models and related marketing materials. The portfolio of offerings enables the organization to provide clients with key capabilities in the delivery of a transparent, common operating model while leveraging cloud and multi-supplier services. The services portfolio included:

IT Service Management
  • Service Management Assessment
  • ServiceNow Implementation
  • ServiceNow Ongoing Support
IT Business Management
  • IT Performance Management
  • IT Financial Management
  • IT Supplier Management
SIAM Consulting
  • Service Integration and Management (SIAM) advisory services
  • Multisourcing Governance
  • Integration Architecture
Next-Gen ITO Managed Services
  • Core ITO services bundled with SIAM overlay
  • Integration of multi-service into Client-provided SIAM
  • Enables ease of IT service fulfillment and governance


The organization enhanced their consulting practice offerings and have leveraged the expertise to expand the sales pipeline and establish a more strategic position with existing clients.