State Government Central IT Agency


Lacked ability to efficiently provide hybrid cloud and semi-managed IT infrastructure services within multisourcing construct with a SIAM provider


Facilitated process to engage all stakeholders in the development of the vision and desired outcomes for the initiative. Created strategy and facilitated process to co-create the design and construction of a revised operating model and pricing structure that provides agencies choice and transparency.


Exceeded the objectives of the initiative, creating not only hybrid cloud service options but improving the digital experience for consumers with a new, self-provisioning service catalog, improved data quality, and options to better align services with business requirements through self- and semi-managed services.